Customer Success Manager
I help SaaS customers stay, adopt, and grow.
Customer Success Manager with a foundation in sales development — I turn at-risk accounts into renewed, expanding partnerships.
Adoption scores recovered from as low as 38% to 78%+
$5,410+ in annual “sleeping value” identified and activated for a single account
90-day churn-risk accounts moved to renewed, expanding partnerships
Featured work
Case studies
Four engagements, each with the health audit, the intervention and the measured outcome.
DigitalWizard Retail Group
Recovering a High-Risk SaaS Customer
An account 90 days from churn, rebuilt into a renewed, expanding partnership.
Verdant Technologies
From Silent Customer to Growth Partner
Dormant seats and unused features turned into measurable, reported ROI.
Beauty in Black Marketplace
Building a Luxury Brand Customer Success Strategy
A success motion designed for a premium brand with zero tolerance for friction.
Obiageli Health Systems
Managing Post-Incident Recovery and Customer Trust
Rebuilding confidence after an outage — and closing the renewal anyway.
Philosophy
Declining usage is rarely just a product problem — it's usually a gap in communication, expectation-setting, or value realization.
My approach starts with a structured health audit, then works backward to the root cause before recommending any tactical fix.